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gloria M
1 reviews | Active since Aug 2011
14 Oct 2020, 05:37
Bad service of deposit at ATMs without deposit inside
The bank discontinued deposits inside and installed atms (4) at Eastgate Mall branch. The ATMS r always out of order. Apparently they cant be replenished they rely on withdrawals for them to function. Why is the bank forcing us to deposit at the ATM?, we drive to the mall for deposit 3 days the machines r out of order. Their consultants r tired of explaining same thing they end up being rude to innocent ppl who just want to know why soo many days.
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Replies (2)
Capitec Bank's replyOfficial
14 Oct 2020, 10:47I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply14 Oct 2020, 10:47
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
15 Oct 2020, 18:32Good day Ms Mutshidza
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply15 Oct 2020, 18:32
Official
Good day Ms Mutshidza
As discussed telephonically, I confirm the matter has been dealt with.
Kind regards
Complaint Management
Capitec Bank