Bad service of banking app and call centre agents

I have been struggling with Capitec for more then a month now .I got some food on my Uber eats app on 24,th of December 2024 and it still shows pending in my app meanwhile Uber deducted the same amount twice .Been call Capitec call centre they said I must ask Uber for a letter to reverse the funds .Did that got nowhere with Uber they blame the bank . Meanwhile I'm calling going to the branch (where I must say the consultant was very helpful .But the call centre agents does not care at all .They have attitudes and is not helpful . meanwhile I'm also paying for the sms they send me with case numbers but I get no feedback it's frustrating.