Bad service...not well informed

Requested by aunt who is. PENSIONER to open an account. On arrival the info kiosk attendant requested that we only bring proof of residence which we then brought on the second occasion...there after they requested the id of the person standing in as a declarants.....this was on the second visit...considering that we are dealing with pensioners there was no consideration from both the manager and the info kiosk operator....absolutely poor,,pathetic service, no consideration for the elderly and the manger was very rude.<br> <br> Eventually walked out as the queue system skipped our ticket number given to us .<br> <br> Considering that I already have an existing acc with capitec why do I need to reproduce my id...people don't just walk around with Id's you know.