Bad service -No Liscense disks delivered!!

I've ordererd and pay my vechile and trailer liscense discs throuht the Capitec Banking app. 14 working days later its still not delivered. I''ve got 5 Insedent numbers. Speak to 5 different people at call centre. Every one of them can't solve the delay. Different excuses- but not one can solve the problem. At this moment my vechile is parked in garage with no valid liscence disk. While I writing this review, I am currently for 40 min on the phone and the excuse is the third party? Can not issue a waybill nr. Nobody does nothing to solve the problem! The Supervisors is not available - they alway on training!! they dont want to do a refund - the last call - wait for 4-5 bussiness days again!!