BAD SERVICE NO FEEDBACK FOR QUERY

I am so sick and tired of this terrible customer service I get from this bank after this query I'm closing my account you have a whatsapp group you can ask to assist you but they can't even assist you with a specific query they customer agents must listen to a customer's request secondly why must I repeat my query over and over after I have spoken to an agent now I must reinform the new agent about the same query I had a few days before they wantbto go into your bank account Why ..why all I need is for someone from the credit insurance or someone that can assist.me with my account that was debited in November 2024 my accounts and been paid up but still debits went off I then called to aske them to please reverse my installment and evrytime I send a message for feedback I get a new reference number and I must wait another 5 working days I NEED SOMEONE TO GET BACK TO ME TO REVERSE MY INSTALMENT THAT WAS NOT SUPPOSE TO BE DEBITED THATS IT I GET PUT THRU A WHOLE LONG STORY AND STILL THE AGENT CANNOT ASSIST THE SERVICE IS NOT SUFFICIENT AT ALL CAPITEC IS A NO NO IN ALL ASPECTS