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Samkelisiwe X
1 reviews | Active since Sept 2021
13 Jan 2022, 08:23
Bad service - No access to statements
This is the 2nd time I am having the same issue with Capitec Bank. Everytime I call in for my statement I get sent from pillar to post and my call gets cut.
I don't have access to my loan statement on the app and I have reported this issue countless times. When I call I never get assistance. I need a 3 months statement and a settlement amount ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
13 Jan 2022, 08:27Good day Samkelisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Jan 2022, 08:27
Official
Good day Samkelisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Samkelisiwe X's updateReviewer Update
18 Jan 2022, 15:14Still waiting Meesha Vanmari tried calling on Monday the 17th around 8AM I couldn't answer as I was driving. I rep**** on the email that I was driving & asked to be called back. I haven't had a call back since or my loan statement
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Samkelisiwe X's update18 Jan 2022, 15:14
Reviewer Update
Still waiting Meesha Vanmari tried calling on Monday the 17th around 8AM I couldn't answer as I was driving. I rep**** on the email that I was driving & asked to be called back. I haven't had a call back since or my loan statement
Capitec Bank's replyOfficial
25 Feb 2022, 10:33Hi Samkelisiwe
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply25 Feb 2022, 10:33
Official
Hi Samkelisiwe
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank