LP
Lerato P

1 reviews | Active since Jun 2021

22 Jun 2021, 13:21

BAD SERVICE, NASTY ATTITUDE.

Bad service and nasty attitude. M writing this complaining about the Capitec bank in Musina, Limpopo. There's a young lady named Nyawa, couldnt get her surname. I got to the door and found her assisting a client on the phone....I asked if she could let me through as I was in rush...I was on lunch. She quickly dismissed me and gave me attitude as if what I had asked was offending....actually in that moment she spoke to me like how anyone would speak to their peers in a very disrespectful manner. I work with people...customer service starts the moment the customers queue at the line or whenever you say Hi to them....I came there as a client not anybody's peer or friend. If I was wrong for asking to be let in...she should have explained how they work with their clients or handle the queue...cause it makes no sense for me to wait in the queue listening to two people explaining or resolving whatever issue they had with cellphone banking or the Capitec app. Especially when somebody is in a rush.....these young ladies need to stop treating customers like they are kids. It is very unacceptable.

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Jun 2021, 13:22
Official
Good day Lerato 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank