Bad service is a Understatement

It is with great disappointment and anger that I'm writing this review. On Friday 31 May, right after making 2 payments into a ********** account I rushed to the nearest Capitec branch i could find, which was Capitec Gateway in Carltonville. I notified the consultant what just happened, and that i desperately need assistance in getting a stop or hold placed on them. He refused to assist me even after i indicated the urgency to him, and that this is a ********** account and he needs to act quickly before any of the money gets withdrawn. He advised me that he cannot do anything unless i obtain a court order and bring it back to the bank. When i asked him to call the account holder as it is a Capitec account he also refused. I ran to the courthouse and after struggling for two and half hours they also couldn't help me. Then i went to the police station to get an affidavite and took it to Capitec Amethyst branch in Carltonville. Nicolise Venter the branch manager who assisted me promptly. But by that time it was allready late afternoon. I am a Capitec client. My rights was not protected at all. The service i received was terrible and unacceptable. The incident has been logged with their Forensic department, but i have had no feedback at all. Capitec does not see any urgency regarding this matter. I can't believe how Capitec protected the rights of a ********* above a law abiding, tax paying citizen like myself. I was so desperate for help, but they refused to help me. I want my money back. I will not rest until i make my experience known to everyone. I have alot of media and newspaper avenues available to me, and i will most definitely use them. I WANT MY MONEY..