jM
johannes M
1 reviews | Active since Sept 2013
28 Jun 2023, 14:12
bad service ind
really some staff does not belong in a bank or they need training. setting up quickbooks it doesnt want to link my account, i phoned the customer support who tried to assist me but eventually said i should go in to the branch. i did with no sucsess, their reason is because quickbooks doesnt show the logo next to their name, she said she will phone support, she doesnt say anyting in english while on the phone and just sais they cant help, useless, so i went to nedbank and opened a new account and no problem,
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Replies (2)
Capitec Bank's replyOfficial
28 Jun 2023, 14:13Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply28 Jun 2023, 14:13
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
jM
johannes M's updateReviewer Update
05 Jul 2023, 10:02well got a call saying that capitec is looking into the matter and it wow now they even spam call you worst than tele sales, i moved my money and just waiting to go to the city so that i can go in a branch where you get friendlier service and that the staff doesnt think you should be privillaged to be helped by them.
jM
johannes M's update05 Jul 2023, 10:02
Reviewer Update
well got a call saying that capitec is looking into the matter and it wow now they even spam call you worst than tele sales, i moved my money and just waiting to go to the city so that i can go in a branch where you get friendlier service and that the staff doesnt think you should be privillaged to be helped by them.