Bad service in Capitec Bank Oxford branch, East London, Eastern Cape.

Item: Capitec Bank
Rating: 1
Author: Lusanda Krweqe-Matyunjwa

I was at Capitec Bank Oxford Street today attended by Zodidi Nyembeny who was very rude and is lacking customer skills. When I requested to see the Branch Manager Busisiwe Metu, I discovered that the arrogance of the staff is inherited from the manager. Instead of trying to resolved the issue she came with excuses.

Helpful (0)

Replies (4)

Capitec Bank's replyOfficial

28 Aug 2020, 16:32

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply28 Aug 2020, 16:32

Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Lusanda Krweqe-Matyunjwa's updateReviewer Update

28 Aug 2020, 16:50

Thank you very much for the quick response.

Lusanda Krweqe-Matyunjwa's update28 Aug 2020, 16:50

Reviewer Update

Thank you very much for the quick response.

Lusanda Krweqe-Matyunjwa's updateReviewer Update

01 Sept 2020, 10:19

Thank you very much to Capitec Compliant Management. My case was handled very well.

Lusanda Krweqe-Matyunjwa's update01 Sept 2020, 10:19

Reviewer Update

Thank you very much to Capitec Compliant Management. My case was handled very well.

Capitec Bank's replyOfficial

02 Sept 2020, 15:28

Good day Mr Matyunjwa

As discussed telephonically, I confirm the matter has been dealt with.

Kind regards

Complaint Management

Capitec Bank

Capitec Bank's reply02 Sept 2020, 15:28