Bad service from Thobeka Ndindwa
RE: Capitec: Case ***9 is resolved and ready for review
Your email of April 12, 2024, at 12:00 pm refers to:
Please be aware that the case has not been resolved in any way. This is after you called Ms. Oliver and informed me over the phone that the case has been addressed and the account has been unblocked.
This morning I went to the bank to get a statement. Guess what? Account is prohibited owing to FICA. The FICA was completed in branch, and the account was unblocked.
Why does Capitec Staff guarantee clients that they would offer a service if they do not? I am quite disappointed with your level of service
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Capitec Bank's replyOfficial
16 Apr 2024, 14:53Good day Lourens
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply16 Apr 2024, 14:53
Official
Good day Lourens
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank