Bad service from the call center assistant

Shuuuuu! I have a loan with capitec, after presint announced the lockdown, I received an sms offering me 3months payment break. I opted and they responded that they a processing my new agreement. All of a sudden I'm receiving the sms with the arrears and bad credit record.

I made a follow up calling their help desk but to no avail, I called their cape Town number which is at the back of my card and some useless consultant told me they don't have that payment break until ask to speak to someone who can assist me, I spoke to the guy who gave me an 0860 number to lodge a complain I did just that but no one cared to come back to me. I made follow ups, went to the branch still no help. Then I send an email to their customer care and de lady by the name of Nadine responded can't even remember after how long that she is investigating my quiry till today nothing.

I am back to work I called again to check no help. Until today my account was debited twice I called the call center the lady couldn't help telling me the claims knocked off.

I want to know on who's agreement my account was debited twice. And they must reverse my money. I'm not working for capitec and is not my fault that they did process my request during the lock down. And the President said de banks must offer those who are affected the break from de payment.

So someone from capitec needs to sort out this mess I don't care how but at the moment I'm fed up with them and I don't mind changing banks and I will make payment by hand as their service is uncertisfactory.

Pls send this to whoever is responsible to see how *********** is their staff. They hired unqualified call center assistant.

We understand that it's lockdown and short staff but it is not reason enough on why they are so unhelpful. Especially with me calling them so many times

Thank u Dimakatso Maswangane