Bad Service from Soweto Marathon

<p>Ive been in contact with Soweto Marathon to try and make a follow up on my goodie bag that i never collect.</p> <p>Im really dissapointed at the way the help desk is been dealing with my enquiry. All I need is to understand if there is a procedure and/or a possibilities to get my race pack seeing that the race has passed already.</p> <p>The Soweto Marathon committee needs to ensure that the people working at the help desk has got good customer service because they represent the "people' as this is a people's race.</p> <p>SAD and DISSAPOINTED as after weeks im still sitting without answers.</p>