Bad service from one branch The Grove Mall Capitec

<p>I was retrenched on the 18th of March 2016. I knew about the insures they have on ones account for such unfortunate happenings thus went in ask what documents they need and went with the relevant documents except the document that the employer must sigh as they did not exist anymore. They were happy to take my documents and scan it into their system so they said and gave back my documentation. I have made an arrangement on the pay back as I was without an income so it was made for 3 months. Now after 3 months I went in to the branch in George Mall ant there I was told that nothing was been done on this matter and that I have to supply them again with all the documentation. Now I have given the one document to the UIF to claim so forcing me to go back and beg for the form back from the UIF. The person on the head office side force me to make a payment now for an amount although not my mistake. I would like someone at head office to phone me and expedite this claim.</p>