Bad service from Contact Centre
IT3(b) certificate is required for my lady friend. An email was sent but Kim Johnson Agent: Service Admin BSC: Service Administration have "long stories" why it can't be issued. Need to go to the bank etc. Whatever. This is bad service from Capitec Bank. Just issue the It3(b). The person doesn't have access to email and is and old lady. You can't expect her to the nearest branch which is Sunnyside Pta. Kindly note this is not the 1st time that I receive bad customer service from Kim Johnson.
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank