BAD SERVICE FROM COLLECTION DEPARTMENT!

This is my second complaint about the same issue. From my experience, Hello peter is the only platform that these guys take seriously.

I have a Capitec credit card but use another bank for my normal day to day banking. Capitec made a debit order on 31 October but the amount is still not reflecting on the credit card. What makes me made is that my account is now in arrears by the same amount that was deducted and the collection department is not willing to do anything to help me locate the money, they just transfer me to the complaints department where I have to hold the phone for no less that 30 minutes before i can get any assistance. This is a really armature bank and I cant wait to close the stupid credit card account!