Bad Service from Capitec Customer Service line

My Mother was ****** on Saturday the 12th of February, they took her bag and her bag had her purse which had her bank card inside. My mother used someone's phone to call the Customer Service line and they are not answering their phone. I tried calling and they did not answer their phones. We went to the bank the next day and found out that the people took the money out my mother's account. The bank agent that was helping us also tried calling the call Centre and they were not answering their phone.

I honestly say the Customer Service line failed my mother as a Capitec Client. Should they have answered and we blocked the card then we wouldn't be in the mess we are in right now. I had an issue previously with Capitec and I had to go to the branch to get assistance because they were not answering their phone number.