Bad service from Capitec Business Bank

Last week Thursday 7th March 24, I have experienced my business account been placed on hold. After visiting a branch, I was told to contact a relationship Banker which will assist in transferring the funds I had into my business account to another personal account and the process would take 3 working days. On Monday 11th March 24, I caller again and get a new relationship Banker which advised me that the 3 working days would start counting from Monday and today is more than 3 working days which after calling I still not receive any assistance with my funds. This is how the banking services uses clients money to their own benefice