Bad service from Capitec Branch manager (Alex mall)

I am extremely frustrated and disappointed with the service I received at Capitec Alex Mall.

Back in 2021, I had a tracker with Cartracker, which I cancelled a long time ago. The debit orders stopped, and there were no issues for years. Now, out of nowhere, Cartracker has started debiting my account again without my approval or any form of authorization. I went to the bank to get answers, and instead of receiving proper assistance, the branch manager told me that even if I cancel the debit order, Cartracker can still debit my account again. She even advised me to report Cartracker to Hellopeter.... This is completely unacceptable. How is it possible that money can be taken from my account without my consent, and the bank claims they cannot stop it? Isn’t it Capitec’s responsibility to protect my account from unauthorized transactions? What exactly am I supposed to do as a customer if the bank cannot even block an unauthorized debit order? The response I received was not only unhelpful but also deeply concerning. I expected better from Capitec, especially from someone in a managerial position. I am angry, disappointed, and feel completely let down by the service at the Alex Mall branch.