BAD SERVICE FROM CAPITEC BANK TRADE ROUTE MALL.

capitec bank trade route mall gave me such a bad service today...I wanted to deposit an amount of R10 000 and I was told that I cant make a deposit in I have to go out side and deposit....first of all the amount I wanted to deposit is large...ok then I went outside and the ATM jammed with my money inside and the screen showed system is out of service and I called for help coz now my money is inside the ATM but the screen shows that it is out of service... and there was this young Male who had two boxes of pizza and I asked him to help me out he told me that he is going home he cant help me and i think his is the store manager..fine then I went to this young ladies as I approached her she was closing the door and I explained what was happening she then said there is nothing she can do coz it's all ready 13h00 and their systems are down ...she didn't even come to the ATM and see what was happening they were all rushing to go home and my 10 000 is still jammed inside the ATM....she then said I must call the number at the back of my card and continued closing the door....and its not the first time I experienced bad service from that same branch when you want to deposit they will tell you that you must do it out side but they are just seating doing anything and we must stand in the long queues meanwhile they are rounding on the chairs.... I have worked for retail companies and I know that this is not how you treat someone who is paying your salary....