Bad service from CAPITEC BANK

My account was blocked from 2019 because they say the money was sent to my account was *****,they said in order for me to fix it I had to bring some documents of which I did ,but guess what nothing was done until today. Everytime i go to the branch All they tell me about is we are "waiting for response from the forensics". Fast foward ,last year January my sister sent me R1000 into that Capitec account.i get a notification and I go to the Mamelodi branch trying to withdraw that money,they tell me stories,I couldn't withdraw it.so last week I decide to go and check again from the Menlyn branch and they tell me that I will get a grace period of 24 hours access to my account for me to access that money R1000, I should wait for the notification, I said ohk...I don't get any notifications,no communication is made,I go again to the branch ,surely I went there 4 to 5 times regarding my R1000,they require some documents of which I do submit but all I get is stories after all.Today I go again and they say they want proof of payment from.my sister fo them to assist me, I then give it to them,guess what,still no help after that.Tbey call the branch manager from the office and he took the fone and made a call,after that the response to me was "sorry for wasting your time ,we cannot assist you,your sister needs to go to the branch to reverse it.I tell them she is now sick and bed ridden she can't.They said then there is nothing they can do.After such a struggle, I just wasted my time