Bad service from Capitec Bank direct loan department by

Capitec direct loan is not coming back to me regarding my loan application I did on Monday already, I emailed all the supporting documents on Monday to Chane Mento, she said on Monday we should be able to finalize the application yesterday already..but since I emailed the docs to her , she is not responding and not replying to my emails.

When I phoned in to the direct loan department they said she is busy on a call and they gave my details to her but she never returned my calls and no one came back to me....what pathetic service from Capitec..I am considering applying for a loan somewhere else