Bad service from Capitec Bank

I had an incident where I was buying a vehicle from a company and deposited the money into their account and the company banks with FNB on the day the vehicle needed to be delivered I asked for a picture and the gentleman kept on saying that he has a small phone and he cannot take a picture however, I then realized that this could potentially be ***** I then contacted my bank (capitec) to reverse my funds. The bank requested that I make a case and on the same evening I did that. They then asked me to make an affidavit stating my case I did that and send everything to them few weeks down the line now everyday I need to contact them via email for an update last week they confirmed that they have eventually sent FNB an indemnity form to send my funds back I waited and waited I had to email them to notify me when the funds will be sent back, they assured me that this process takes about 14 days and the process has been taking a month there service is appalling because agents working does not give accurate information they just type what comes to mind like I am trying today I am furious because the guy that apparently works for the company confirmed that the money was reversed from their account and last week Capitec confirmed that I will receive my money within this week and today is Thursday, tomorrow will be the end of the working week for Capitec Forensics team as they dont work on a weekend as per capitec staff because weekend when I do go into the branch all they have to say is the forensics team is not working I have to come back during the week when I am working when I call them they log a call for a forensic person to call me however no one calls me weeks I sent emails and they do not reply like I am definitely considering moving to a better bank because clearly their customer response is very bad and I am busy with a reversal for an entire month today I sent two emails in the morning it is now 14:47 no one rep**** I am irritated right now because why do I have to book a day leave to go into the branch for an answer on my own money like really its ridiculous and also why is no one responding to my emails!!!!!!!!!!!!! Please help and assist me I need my funds in order to buy a new vehicle.