Bad service from Capitec Bank

I'm depressed due to Capitec incompetence, it's been 7 days of up and down trying to get my account with Capitec sorted. I've never been exposed to such incompetence from their side. It's frustrating because all my important debit orders for the past 7 years are going to lapse. The Capitec has failed me. Even after complaining it's still the same. No respect from them. I'm hopeless. I want to change this bank but I'm stuck. I feel ****** and disappointed.