Bad Service from Capitec Bank

I took a loan with Capitec bank in February 2013 my term was 60 months which ended February 2018.From mid February I went to a branch to inquire about the outstanding balance on their system it showed that I am left with 1 Installment but the outstanding difference was way greater than my monthly installment,the consultant asked me to come back after the debit order has went through.I then went back to Sunny park branch Phuthi assisted me on their system it only gave them information that My payment history only starts from October 2013 and he tried to get my contract from their system it showed that it does not exist.He called the H.O and the person in their H.O was also amazed on how could this happen and they promised to call me back within 7 days.After 7 days I went to Tramshed branch where the first guy assisted me when checking my outstanding balance it was still showing the same amount and 1 month installment and now they had debited my account for end February and End March so this guy called H.O they spoke to him and after dropping the phone he said to me He is going to escalate the matter to his manager.He said I must wait for his manager to assist a client then he will assist me.His manager didn't acknowledge me to say that I will be with you I waited for more than 40 minutes and this other lady asked me to go to another consultant by the name of Nketse who was so helpful she checked their system and told me that there was something wrong with the account she again called H.O who told her to phone another number and I told her that because I waited too long for the manager to assist I couldn't wait for another minute as I was on my lunch break.I then left all my details with her and she promised to enquire and come back to me.It has been another week without any feedback.

As a client of capitec they were debiting my account monthly I never skipped payment and for the fact that they cannot find my contract it means I don't have an agreement with them!!!Also as a client I have been **** to by 2 consultants who promised to call me back and didn't and lastly experienced a bad service from your Head Office and Store manager of Tramshed branch. As a client I demand my contract to be e-mailed to me and because according to my knowledge My term has come to an end in February already I want to know why my bank account was debbitted end of March.I am not going to any other branch I want the most Senior person in Pretoria area to contact me with relevant information because your company owes me an apology and it owes me money.I cannot wait any more because I paid for something which I believe is not on contract and if I don't get my contract I think you know a bit more about CPA.