BAD SERVICE FROM CAPITEC BANK

On 28/03/2024 I went to Capitec Bank, at Cradlestone Mall, to confirm that my account was hacked, because of amounts paid out of my account, without my authority.

I received an incident number from Capitec bank the same day and I went to the SAPS to open a case to enable them to issue a case number.

I've uploaded the information requested by Capitec bank on 02 April 2024 to their ***** Department.

I follow up with them on a daily basis without any courtesy of a reply to my emails. If you phone them, they promise to phone you back with feedback, today 23/04/2024 still no reply or feedback.

I emailed the complaints department @ Capitec as well, and Ni-Shaat confirmed that they will keep me posted, also today, 23/04/2024 still no feedback or reply to my queries.

I've moved my account no to another bank who is willing to assist you and help you.

I will NEVER do business with Capitec bank again, the reason being is they are not helpful, they don't know how to reply to emails, they don't know how to phone clients back, they are useless.

It's now nearly a month later and still not funds refunded to my account, or any feedback regarding the outcome of their investigation.

Never never never will I do business with them ever again, and I WILL NOT recommend my family or friends to use CAPITEC bank.