1 reviews | Active since Apr 2017
Bad Service from Capitec Bank
I am very much disappointed with the service from Capitec Bank when dealing with my problem. I have a personal loan with Capitec Bank which has been active for more than 12 months and I have never defaulted. In February I requested Capitec to change the debit order details and that's when I started having problems because of their poor administration. Last month when I was expecting the debit order to go through, I failed to understand why because I had more than enough cash on my account. I went to the bank and they promised that the problem has been resolved and I had to pay from my credit card because the account was already in arrears. T my surprise the same problem now and they even sent me a message that my account is in arrears and credit insurance was not paid. My concern is these administrative issues will have a negative impact on my credit profile and I have never defaulted in my life for more than 15 years. And the other risk is I don't have credit cover because of non-payment which pose a risk to me and my family. What a terrible experience after being with Capitec for so long. Can Capitec deal with this matter ?
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Kindly note that I am still struggling with my debit order and the Complaint Management Agent assigned to this problem is useless. I sent an email last week Friday and even now there is no response. Saturday when I went to one of your branch, I was told there is a general IT Issues which has been going on since October last year. How is that possible that a financial institution handles public funds without competency to deal with such an issue.
As it stands, my account is in arrears cause I don't have funds on my Capitec Savings account to clear the arrear and will only pay when money reflects.
Capitec is always requesting that I move my salary to them, I will never consider that and I can now see the reason why people don't consider this institution because their processes are not matured. How can a bank fail to activate the debit ?????
Kindly note that I am still struggling with my debit order and the Complaint Management Agent assigned to this problem is useless. I sent an email last week Friday and even now there is no response. Saturday when I went to one of your branch, I was told there is a general IT Issues which has been going on since October last year. How is that possible that a financial institution handles public funds without competency to deal with such an issue.
As it stands, my account is in arrears cause I don't have funds on my Capitec Savings account to clear the arrear and will only pay when money reflects.
Capitec is always requesting that I move my salary to them, I will never consider that and I can now see the reason why people don't consider this institution because their processes are not matured. How can a bank fail to activate the debit ?????