Bad service from Capitec Bank

Very disappointed with Capitec. I was a victim of an online **** where I purchased sneakers online and paid with my capitec debit card. Few days after I couldn't get hold of the company via email and calls I went to Capitec bank to report the matter to see if they can assist met to get my money back. The consultant at the bank said the matter is escalated to the card dispute unit of capitec bank and I was given a reference number. After a week I phoned capitec and tried to get an update on the status of the matter. I was informed it's still under investigation and I should not phone again,the card dispute unit will phone me soon to inform me what's happening. It is now 3 weeks,capitec never phoned me to enquire what happened or what the company or website details were or proof that I did nor receive my goods or anything. I just feel like a statistic and have already made peace that I won't get my money back and just feel greatly disappointed on how capitec deals with clients in this regard.