Bad service from Capitec

Capitec Bank has poor service either you go to the branch,call or WhatsApp them. They respond after an hour and a half and end up not helping at all. For one my app is always suspended because they always say someone is trying to access my app using another phone. Week after week. Now they suspended my app,they wanted some affidavits that were given to them it's been more than 3 weeks now still they didn't return the money that was in the account back into the account. Another thing when you email them they don't respond. When you call they tell you to email. Poor service I am receiving at Capitec.Now my app is not working again