Bad service from Capitec AGAIN

Last night on the 15/10/2025 around 21:33pm I made an immediate payment from Capitec bank to other bank, and the payment haven’t reflected on the other bank. This morning I made inquiries regarding that, I spoke to Siphokazi. She said “it should successfull on our end please enquire with the receiver” guys this is my money here. Capitec this is really unacceptable because what is the use of “immediate payment” if it’s not effective. And your call centre staff they are so pathetic. I want my money back now.