Bad service from Capitec

Capitec is the worst bank I ever dealt with...firstly I go to the bank it's offline and the I asked the consultant to try to assist me through another branch she phones and speaks to the other consultant on the other end...so transactions has been made on my card which I have no knowledge of... So I wanted to reverse it which is my right... After that a week later I phone with my incedent no which is *** the consultant tells me they are doing investigation and they stopped my card and long story's and the incident is still hanging in the air... People please watch for your money's stay safe