bad service from capitec

hi my wife withdrawn R950 last week by a standard bank atm she left in a R330 for the debit order of telkom so yesterday I received a sms saying cash withdrawal of R950 i checked the capitec app and saw my account is empty worrying about telkom and the panelty if there's no money in I ask my friend to transfer R300 in my account .he transferred it and same time the money disappears .I went to a capitec branch this morning and they query the withdrawal and told me because I used a standard bank atm the atm had a glitch of some sort and standard bank withdrawn a R950 again and there was not even a R950 in just a R330 so the R300 my friend payed in was deducted for the erea I was in not of my mistake but the bank .I owe capitec still a R300 because of the unauthorized withdrawal the bank made so the agent by capitec told me they gona investigate the matter and it gone take 14 to 30 days to investigate and as this moment telkom suspended my account and I must pay a penalty fee and capitec still gona deduct R300 from my account and made a problem by telkom for me very bad service and I'm a long time customer thinking to leave capitec