Bad service from Capitec

Item: Capitec Bank
Rating: 1
Author: Nceba N

Last week Sunday, I deposited Money into someone's account and while I was in the process of inputting their details, load-shedding took place and the machine went off. I called the Customer Care to report the issue and I was given a reference number and I was told that the matter will be resolved in 2 working days. It's been a week now and when I called in to check what's happening with my case. I was told it was closed with no feedback from Capitec Bank.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

27 Mar 2019, 12:54

I acknowledge your posting, and have referred it to Brendon Joseph for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply27 Mar 2019, 12:54

Official

Nceba N's updateReviewer Update

27 Mar 2019, 16:43

Thanks for getting back to me. I shall wait within the provided 5 working days

Nceba N's update27 Mar 2019, 16:43

Reviewer Update

Thanks for getting back to me. I shall wait within the provided 5 working days

Nceba N's updateReviewer Update

08 Apr 2019, 16:37

I would like to thank the Gently man that dedicated his time and tried to contact me on numerous times and actually resolving my issue and making me a happy customer. Thanks

Nceba N's update08 Apr 2019, 16:37

Reviewer Update

I would like to thank the Gently man that dedicated his time and tried to contact me on numerous times and actually resolving my issue and making me a happy customer. Thanks