BAD SERVICE FROM CALL CENTER

You don’t know your service provider until you have a problem. You guys maybe good with rates but your service is so EXTREMELY BAD in a way that’s so disappointing and frustrating.

To solve a small query with you… a client that has been with you for years, they have to be dropped on first engagement with your Call Center and second time they will have to get a consultant that doesn’t even understand customer value. Wait for over 25min for no resolution.

Maybe if as a client I change banks you would want to attend to my query.