Bad service for disable people at Capitec bank

Hi I need help my mum is disabled she is bound to her bed due to hip replacement fracture.plus the fact is dat she is big she needs Ambulance n fire brigade to help her move From home.now her card expired now Capitec can't renew it.yet her pension money is in DE card .she can't spend her money it's frustrating her policies she must pay.her daily life is stuck.dey are sending me to customer care n helpdesk up n down I went to branch it's a long story no help how must my mum survive without her money