BAD SERVICE

My mom of 72 years old have a capitec account. I Janine Wilson her daughter deposited R1200 the 3 March 2023 . At 3:55 as it was about to be loadshedding. So the R1200 shows it was deposited into my moms account. I just waited for the deposit slip . But i waited for slip , but didnt received one because of loadshedding. So my mom never Knew the money R1200 was deposited but the next day it shows reversed. I only saw the 1st of april the money was reverse cause I checked moms phone. So me and mom went in to capitec bank immediately . The 2nd April 2023 . The tellers who helped at capitec bank told the money was deposited and it was reversed. And she told me it will take 24hours for the money to be transferred back into mom account . But mom still waiting on her money. So we went in to capitec bank again today 15th April 2023 . The manager told it needs to be reviewed before they can do anything. Mom and me really not happy with their service. And will close her account after this incident.