Bad service

Capitec bank offers printing and phone rental services through Almesta, these people are very unprofessional. They kept making double deductions on my account. When I asked what the deductions were for i was sent from pillar to post, very unprofessional. At the end I was told by the accounts lady she doesn't know what the deduction is for, I asked her to send me my account statement and pay back the amount they deducted. Which never happened, I submitted a request to cancel the contract but Almesta refused and saying it's a 5 year contract. I am not happy with their service and unprofessional service and I requested a contract cancelation from Capitec