GR
Graham R
1 reviews | Active since Sept 2011
10 Jan 2022, 16:24
Bad Service
Good Day I am extremely frustrated at the lack of service received from Capitec bank, I have incorrectly inserted my pin code on the banking app and I phoned the call center to reset the pin. Why is it that we are not able to reset our password remotely ourselves with other banks? In the midst of a pandemic Capitec wants us to go into the branch to do this.
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Replies (2)
Capitec Bank's replyOfficial
10 Jan 2022, 16:58 Good day Graham
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply10 Jan 2022, 16:58
Official
Good day Graham
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's replyOfficial
25 Feb 2022, 07:45Hi Graham
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply25 Feb 2022, 07:45
Official
Hi Graham
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank