Bad Service

Good day, please note that my money was then taken by Sunshine again. An amount of R3851.37. The money was release by an agent called Neo after she received a confirmation email from Sunshine to give me my money back, but to my surprise the money is then taken again. We called Capitec and after sending the email and calling in again we spoke to an agent called Tiago who then told us that there is nothing they can do and they will escalate the matter to a different department who will investigate and call us with and assist us with a charge back whilst they investigate the matter with Sunshine. ***. All i ask for is for my account to be put back where it was. I expect my bank to assist me and look after my money but this is what happens.