Bad Service

Capitec's Estate department is the worst department; I submitted my documents at the Southgate branch on the 6th April 2021; I submitted a stamped bank statement as per their requirement. On the 9th I got a call that they wanted a bank letter to my suprise proof of banking details can either be a bank statement or letter. I sent the bank letter same time; I was told the process to transfer the funds in my mom's account will take 14 days. Last week the 4th May I called their Estate department and I was told that the matter will be escalated. Then I called again on Wednesday the 6th spoke to a very rude guy who didn't even give me the reference number and when I requested to speak to his supervisor he put me on hold for 20 minutes until I hung up. I sent an email to their department on the very same day; I got an email stating my matter will be escalated on the same day I sent a DM on Twitter and I was told the same thing. Its the 11 of May today; 14 days have long passed. I still haven't received the funds