ZT
Zandile T
1 reviews | Active since Mar 2022
07 Mar 2022, 14:37
Bad service
Gud day im a client at capitec bank.i have a funeral cover and my son passed away but the death was not a natural death.but still on investigation the bank couldn't help.the other covers i had the managed to assistant only u capitec who r giving me stories telling me im not covers.as im saying the death is not a natural death.they told me to continue with solving the case then i will come back to the and start claiming.where have u had that i have a problem now not after .im not happy at all with the service i got from capitec
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Replies (2)
Capitec Bank's replyOfficial
07 Mar 2022, 15:01Good day Zandile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Mar 2022, 15:01
Official
Good day Zandile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ZT
Zandile T's updateReviewer Update
09 Mar 2022, 12:35Good day Capitec,according your reply i was supposed to be contacted by one of your official by the following working day and that did not happen so i am still waiting. U told me to claim after investigation but when i check my policy u have removed the my son on my policy without my concern or letting me know so i don't know why u treating me like that.thanks
ZT
Zandile T's update09 Mar 2022, 12:35
Reviewer Update
Good day Capitec,according your reply i was supposed to be contacted by one of your official by the following working day and that did not happen so i am still waiting. U told me to claim after investigation but when i check my policy u have removed the my son on my policy without my concern or letting me know so i don't know why u treating me like that.thanks