Bad Service

I am not happy with their service last month in June around 15th I called their customer service requesting an assistance with reversal of money that I mistakenly transfered to wrong account and the consultant told me that I must go to the police station and make an affidavity then ask my nearest branch to email it to their Forensic department, I did exactly that-I went to Kwa-Thema branch and the manger the refused to assist me I then emailed my affidavity to client service along with my complain. They promised to come back to me with a forensic consultant who will be handling my complain on the same day guess what till today I haven't received my money back nor a call from Capitec Bank. I swear I am going to leave this bank, I emailed them several times to make follow ups still even now I'm not getting any assistance it seems that Capitec has made billions now they no longer care about retaining customers and service their customers as they should be.