bad service experienced i will switch to another bank

Good day

i went to capic in pretoria CBD and asked what is required for me to update my details as my surname changed i was told new ID certified copy of Marriage certificate and my current card. Today i decided to go to a branch in Bronkhorstspruit Church street with all above documents firstly i greeted in my own language the lady issuing ticket greeted back in her language fine i chose to ignore that got to the consultant explained my Card expired and i will like to change my details as well she didnt even bother to check that i have a certified copy of a marriage certificate. she told me only original marriage certificate is required therefore she can not assist me, i dnt even understand what difference it makes because is not like i will submit my original and give it to Capitec. i am soo disappointed after so many years using capitec. i will even move my salary and switch to a better bank with better service i will also advise friends and family to do so.