BAD SERVICE EVER

could not make my repayment on my loan for august called credit control department to make arrangement on the 13/08/2018.i was just told could not make a arrangement I need to wait for the debit to return then call in this I feel is very unprofessional for a corporate bank, also the south dale branch has the most *********** consultants ever including their manager no idea what client service they think they doing clients a favour being their dressed like they in a tavern no no no unacceptable