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Portia M

1 reviews | Active since Sept 2017

04 Sept 2017, 12:47

Bad service ever

While we were suppose to be helped staff was busy discussing what they going to eat fro lunch but before the one standing at the door dont say hi he just look at you and you must jus explain what you came for and he gave a little ticket. I sat down and waited for three consultants to finish their lunch discussion. I was called after their lunch meeting and my number was 045 all I wanted to know was can link my husband's account to mine i was told it depends on who you are and that thing only happens in china like those dual sim phones and was also told i have learnt my lesson and i asked why do you say that and he said you were suppose to ask the man at the door . And all three of them laughed at me and my husband the two were suppose to help other customers sitting but no tho one who was helping me decide to call the two just to listen at what i was saying. BAD SERVICE EVER THINKING OF MOVING OUR ACCOUNTS TO OTHER BANKS

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Sept 2017, 14:18
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nondi Tsholoba will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply05 Sept 2017, 10:00
Official

Good day Ms Mkhwa****

I refer to our telephone conversation, once again please accept my sincere apology for the poor service experience.

Kind regards

Nondi Tsholoba