BAD SERVICE EVEN FROM COMPLAINTS DEPARTMENT.

This is the second complaint against Capitec Bank, I've dragged from piller to post trying to resolve my issue. I was given Incident# ***3, by Tarryn McKerry from the Complaint Management department, after trying numerous time to get hold of her we eventually spoke via call on friday and she promised to provide feedback to me. Ever since the call I've been sending in email, to no response, I've been trying to call and made to wait 15min on numerous calls only to be told she's on another call and will get back to me, if I choose to wait for her my calls get hang up. What kind of service is this. I have a problem that i need urgent assistance with but I'm being taken for a ride. If this doesn't get resolved to my satisfaction i will leave this bank! I'm a paying customer whose accounts are up to date yet I'm being treated like a child!