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nkosinathi N
1 reviews | Active since Jan 2020
23 Aug 2023, 10:08
Bad service
Bad service ever received ,my bank account was stopped without any notification from the bank ,I had to see my self no contact from them or any sort of communication, I had to go to nearest branch to know what happend, they requested documentation for my account to be re-opend I did submit them last week I was advised that my issue will be resolved with 5 working it now beyond that but still I've received any assistance I being told my case is escalated further case:*** and *** my contact number *** I want this to be resolved today I want to use my account I don't even have electricity in my place and buy it
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
23 Aug 2023, 11:14 Good day Nkosinathi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Aug 2023, 11:14
Official
Good day Nkosinathi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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nkosinathi N's updateReviewer Update
23 Aug 2023, 11:49I am expecting their call by the end of busines today
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nkosinathi N's update23 Aug 2023, 11:49
Reviewer Update
I am expecting their call by the end of busines today
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nkosinathi N's updateReviewer Update
24 Aug 2023, 14:21I was contacted and I was advised that everything is back to normal with my account but I had to go to branch I received new card and was told I am going to be charged for that and also my amount is short R500 some change on the account from the last payment that I received ,I need my full amount back to my account how can you resolve the matter and close it while it's not full resolved I need this sorted as I am going to my brother funeral tomorrow I need all the money I have
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nkosinathi N's update24 Aug 2023, 14:21
Reviewer Update
I was contacted and I was advised that everything is back to normal with my account but I had to go to branch I received new card and was told I am going to be charged for that and also my amount is short R500 some change on the account from the last payment that I received ,I need my full amount back to my account how can you resolve the matter and close it while it's not full resolved I need this sorted as I am going to my brother funeral tomorrow I need all the money I have