Bad service

I am so disappointed with the ********** that is happening in this bank.. My sister lost her money because someone managed to block her SIM card and the accessed her account, they transferred all her money.. This was done on the 11th December 2020.. All she heard from the branch consultant is that she will receive a call.. Only today she was advised she won't get her money back. She had a bad Xmas and new year.. When you put ure money in the bank you trust them to keep it safe.. Capitec has just lost another client due to the *********** system where ******* do as they please..