Bad service

Went to the protea glen branch to close my account which had *****ulent activities and the consultant by the name of Hloni closed my account and only mentioned I had to have a barcoded ID after he had closed my acc without any notice or even explain how the process works I had to go up and down to the branch to be assisted by the manager who I thank so much tried as much as she could to assist me but we failed after so many attempts the lady whom I

By the name of Madelien whom i spoke to through the phone also mentioned same things as the guy who failed me to say my account can be opened via app when still I couldn't and she didn't even come back to let me know what the steps would be I only finalized everything with Angelina Nhlapho whom went through her work to see me leave happy yet the 2 others couldn't bot assist me even the contact centre its not my problem i lost my account but the consultants problem and have to struggle alone and won't even get paid at work due to such behavior