bad service

dissapointed why can you return a debit order on the app only till R800 now its R849 for something that has been stopped previously.Phoned in said will call back still waiting went to the branch up to 100 people outside in queues .Whats the use to have a app .Only limited branches are open to help.i cant even transfer money in that account as this will happen again .Whats the use of having an account which you cannot use